REELQUIP Pty Ltd - Terms & Conditions
Last updated: 22nd September 2026
This website is operated by REELQUIP Pty Ltd (ACN 700 266 646) ("REELQUIP", "we", "us" or "our").
These Terms and conditions apply to your use of the REELQUIP website at www.reelquip.com.au, including any associated customer or member portal, online forms and services made available through the website.
By accessing or using our website, you agree to these Terms & Conditions.
1. About REELQUIP
REELQUIP provides professional drain inspection equipment and related technology, software and support services primarily for plumbing, drainage and trade-related businesses.
REELQUIP equipment may be made available through:
- Outright purchase, where the customer purchases and takes ownership of the equipment; or
- REELQUIP Membership, where equipment and associated services are provided under a separate REELQUIP Network Agreement.
Different terms, warranty arrangements, support services and ownership arrangements apply depending on the option selected.
2. Applicable Documents
Different terms apply depending on how you obtain REELQUIP equipment:
REELQUIP Membership
Membership is governed by the REELQUIP Network Agreement entered into between REELQUIP and the Member.
View blank REELQUIP Network Agreement
Outright Purchase
Equipment purchased outright is covered by the applicable REELQUIP warranty in addition to any rights available under Australian Consumer Law.
View REELQUIP Outright Purchase Warranty
These documents should be read together with these Website Terms & Conditions where applicable.
3. Website Information
We take reasonable care to ensure that information published on our website is accurate and current. However, information may change from time to time and we do not guarantee that all website content will always be complete, current or free from errors.
Product images, specifications, descriptions, pricing, availability and other information displayed on the website are provided for general information and may be updated without notice.
Nothing on this website constitutes professional, technical, financial or legal advice.
4. REELQUIP Membership
Information on this website concerning REELQUIP membership, including membership pricing, equipment, inclusions, support, payment arrangements, ownership options and end-of-term options, is intended as a general summary of the membership offering.
Participation in the REELQUIP commercial membership network is subject to:
- approval by REELQUIP;
- completion of any required application or onboarding process;
- acceptance and execution of the applicable REELQUIP Network Agreement;
- provision of any information, payment authority, guarantee or other documentation required by REELQUIP; and
- any other requirements specified during the application process.
Submitting an application, enquiry, order or payment authorisation through the website does not by itself require REELQUIP to accept you as a member.
Network Agreement
REELQUIP Membership is governed by the Network Agreement entered into between REELQUIP and the Member.
A blank copy of our current standard REELQUIP Network Agreement is available here for reference.
The copy published on our website is provided for general information only. Your executed Network Agreement, including its completed schedules and any agreed variations, is the agreement that applies to your Membership.
If there is any inconsistency between information contained on this website, these Website Terms & Conditions or the reference copy published online and your executed Network Agreement, your executed Network Agreement prevails to the extent of that inconsistency.
5. Outright Purchases
REELQUIP equipment may also be available for outright purchase.
Where equipment is purchased outright, ownership of the purchased equipment passes to the customer in accordance with the applicable sale and payment arrangements. An outright purchase is not a REELQUIP Membership and is not governed by the REELQUIP Network Agreement unless expressly stated otherwise.
Product descriptions, specifications, inclusions, pricing and availability displayed on the website form part of the information provided in connection with an outright purchase, subject to these Terms & Conditions and any additional terms disclosed at the time of purchase.
Outright-purchased REELQUIP equipment is supplied with the warranty applicable to that product. A copy of the current REELQUIP Outright Purchase Warranty is available here.
The warranty document explains the applicable warranty period, activation and condition-reporting requirements, warranty exclusions and the process for submitting a warranty claim.
Nothing in the REELQUIP Outright Purchase Warranty or these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
6. Pricing
Unless stated otherwise, prices displayed on the website are in Australian dollars and include GST where applicable.
Membership pricing and payment obligations are governed by the applicable Network Agreement. For outright purchases, the price and any applicable delivery or other charges will be those displayed or agreed at the time of purchase.
We may update website pricing and membership offers from time to time. Changes to an existing member's pricing will only apply in accordance with their Network Agreement or as otherwise agreed with that member.
7. Payments
Payments made through REELQUIP may be processed by third-party payment providers, including Stripe.
Where you provide payment details or authorise a payment method, you authorise REELQUIP and its nominated payment provider to process payments applicable to your purchase, Membership or other transaction with REELQUIP.
For outright purchases, payment is due in accordance with the payment terms presented or agreed at the time of purchase.
For REELQUIP Members, recurring payments, deferred payments and other Membership payment obligations are governed by the applicable Network Agreement.
REELQUIP does not directly store complete payment card details where those details are securely handled by our payment service provider.
8. Customer and Member Accounts
Certain website functionality may require you to create or access a customer account, Member Portal, equipment record or other REELQUIP online service.
You are responsible for:
- providing accurate and current account information;
- maintaining the confidentiality of your login credentials;
- taking reasonable steps to prevent unauthorised access to your account; and
- notifying us promptly if you become aware of unauthorised access or a security issue involving your account.
You are responsible for activity undertaken through your account by you or people you have authorised to use it.
We may suspend or restrict access to an account where reasonably necessary for security, maintenance, suspected misuse, breach of these terms, an applicable warranty or an applicable Network Agreement.
9. Customer Portal, Member Portal and Online Services
We may update, modify, maintain, suspend or replace website and portal functionality from time to time.
While we aim to keep our online services available, we do not guarantee uninterrupted or error-free access. Temporary outages, maintenance, internet connectivity issues or circumstances outside our reasonable control may affect availability.
Where you are a REELQUIP member, temporary unavailability of the website or Member Portal does not alter your obligations under your Network Agreement.
10. Information and Content You Provide
You must ensure that information you provide through our website, customer or Member Portal, REELQUIP Mobile App or other online service is accurate and that you are authorised to provide it.
You must not submit or upload content that:
- is unlawful, fraudulent or misleading;
- infringes another person's intellectual property or other rights;
- contains malicious software or harmful material;
- interferes with the operation or security of our systems; or
- is otherwise inappropriate for the purpose for which it is submitted.
Information, photographs, videos, equipment registrations, condition reports and other data submitted in connection with REELQUIP equipment may also be subject to the applicable Network Agreement, warranty terms or other terms applying to the relevant product or service.
11. Acceptable Use
You must not use the website or Member Portal:
- for any unlawful purpose;
- to gain unauthorised access to our systems, accounts or data;
- to interfere with the security or operation of the website;
- to introduce viruses, malicious code or other harmful technology;
- to scrape, harvest or systematically extract website data without our permission;
- to impersonate another person or misrepresent your authority; or
- in any manner that may damage REELQUIP, our systems or other users.
We may restrict or block access where we reasonably believe these terms have been breached.
12. Intellectual Property
Unless otherwise stated, all intellectual property associated with the REELQUIP website, Member Portal, branding, software, documentation, graphics, photographs, videos, text and other content is owned by or licensed to REELQUIP.
You may view and use website content for your own legitimate business purposes in connection with REELQUIP.
You must not reproduce, modify, distribute, commercially exploit, reverse engineer or otherwise use our website, software or content without our prior written permission, except where permitted by law.
Use of REELQUIP software, applications and online services supplied in connection with REELQUIP equipment may be subject to additional terms applicable to the relevant product or service. For REELQUIP Members, software use is additionally governed by the applicable Network Agreement.
13. Third-Party Services and Links
Our website may contain links to or integrate with third-party websites, platforms and services.
These services are operated independently of REELQUIP and may have their own terms and privacy policies.
Unless expressly stated otherwise, the inclusion of a third-party link or integration does not constitute an endorsement by REELQUIP. We are not responsible for the availability, security, content or operation of third-party websites or services.
14. Privacy
We collect, use, store and disclose personal information in accordance with our Privacy Policy, available at:
By using our website or providing information to us, you acknowledge that your personal information will be handled in accordance with that policy and applicable privacy laws.
15. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
Where goods or services are supplied under a separate REELQUIP Network Agreement, Outright Purchase Warranty or other agreement, additional warranties, conditions, limitations or remedies may apply to that supply, subject always to rights that cannot lawfully be excluded.
16. Website Liability
To the maximum extent permitted by law, REELQUIP is not liable for loss arising solely from:
- your reliance on general information published on the website;
- temporary interruption or unavailability of the website or Member Portal;
- unauthorised access resulting from your failure to reasonably secure your account credentials; or
- third-party websites or services outside REELQUIP's reasonable control.
To the extent permitted by law, REELQUIP is not liable for indirect or consequential loss arising from use of the website.
Nothing in this section limits liability that cannot lawfully be excluded or limited.
17. Changes to the Website or These Terms
We may update the website and these Terms & Conditions from time to time.
The current version will be published on this page together with its last updated date.
Changes to these Website Terms & Conditions do not amend an existing Network Agreement or retrospectively alter the terms or warranty applying to an outright purchase. Any amendment to an executed Network Agreement must occur in accordance with the amendment provisions of that agreement.
18. Suspension and Termination of Website Access
We may suspend or terminate your access to the website or Member Portal where reasonably necessary because of:
- a breach of these terms;
- unlawful or fraudulent activity;
- a security risk;
- misuse of our systems; or
- circumstances permitted under an applicable Network Agreement.
Termination or suspension of website access does not itself terminate or modify an existing Network Agreement.
19. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
You submit to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.
20. Contact Us
If you have questions about these Terms & Conditions or the REELQUIP website, please contact us through the contact details published on our website.
REELQUIP Pty Ltd
ACN 700 266 646
Australia
www.reelquip.com.au