REELQUIP Mobile App — Privacy Policy
Effective date: 7 September 2026
This Privacy Policy explains how REELQUIP PTY LTD (ABN 89 700 266 646) ("REELQUIP", "we", "us") handles personal information in connection with the REELQUIP mobile application for iOS and Android (the "App").
The App is a professional tool for industrial pipe-inspection operators. It connects to REELQUIP inspection camera hardware over a local Wi‑Fi link, records and annotates inspection footage, and compiles inspection reports on the device. It is provided to holders of an active REELQUIP membership.
This policy covers the App only. Our website and online store at www.reelquip.com.au are covered by the separate website privacy policy published there.
1. Summary
- We collect the information needed to sign you in, confirm you hold an active REELQUIP membership, and let the App work offline for up to 7 days.
- Your inspection data — photos, videos, annotations, notes, job profiles and the reports you generate — is stored on your device. We do not upload it to our servers.
- The App uses your device's precise location, only while you are using it, to record where an inspection took place. That location data stays on your device.
- We do not use any advertising identifiers, analytics services, crash-reporting services, or third‑party trackers. We do not track you across other apps or websites.
- We do not sell or rent personal information, and we do not share it for advertising.
- You can request access to, correction of, or deletion of your account and personal information at any time (see sections 9 and 10).
2. Who is responsible for your information
REELQUIP PTY LTD (ABN 89 700 266 646) 8 Seychelles Pl, Parrearra, QLD 4575, Australia
Email: info@reelquip.com.au
We are an Australian business and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where the General Data Protection Regulation (EU/UK GDPR) applies to you, we act as the controller of the account information described in sections 3.1–3.2 and as a processor on your behalf for the on‑device inspection data described in section 3.4.
3. What the App collects, and why
3.1 Account and sign-in information
| Data | Source | Why | Where it goes |
|---|---|---|---|
| Email address and password | You enter them on the sign-in screen | To authenticate you against your ReelQuip account | Sent over an encrypted (HTTPS) connection to www.reelquip.com.au. The password is never stored by the App and never written to the device. |
| Session identifier (a login cookie) and your account's database name | Returned by our server after sign-in | To keep you signed in and to authorise the membership check, without asking for your password again | Stored in the device's secure keystore (Apple Keychain / Android Keystore-backed encrypted storage). Cleared when you sign out. |
| Your name, email, and company name | Returned by our server's membership-status endpoint | To show who is signed in (including when the App is offline) and on your inspection reports | Cached in the device's secure keystore. Overwritten on each refresh; cleared when you sign out. |
3.2 Membership and offline-access status
The App periodically asks our server whether your membership is active and stores, on the device, a small set of timestamps (when the check was last performed and when offline access should lapse). This lets the App keep working for a bounded period (currently 7 days) when you are on the camera's Wi‑Fi network or otherwise offline. No inspection content is sent in these checks.
3.3 Precise location (GPS)
- When: only while you are actively using the App, when you create or record an inspection. The App requests the "While Using the App" location permission. It does not access your location in the background.
- Why: to record the geographic location of an inspection so it can appear in the inspection record, the on-screen telemetry overlay, and the generated PDF report.
- Where it goes: the coordinates are stored on your device as part of the inspection data. They are not transmitted to REELQUIP or to any third party.
- Optional: if you decline the location permission, the App still works; location fields are simply left blank.
3.4 Inspection data (stored on your device only)
When you use the App with inspection hardware, it stores the following in the App's private storage and a local database on your device:
- video recordings and still images captured from the connected camera;
- freehand annotations and text notes you add;
- job / inspection profiles and their metadata (identifiers, titles, timestamps, location, operator name);
- PDF inspection reports the App compiles on the device.
We do not upload, copy, or receive this data. It remains on your device unless you choose to export or share it — for example, using your device's share sheet to send a PDF report by email, or to save it to Files or Photos. Where it goes after that is your choice and outside our control.
3.5 Diagnostic event log (stored on your device only)
The App keeps a local log of technical events — for example, sign-in and sign-out, expiry of the offline-access window, and detection of a change to your device's clock — each with a timestamp. This log is stored on the device only and is not transmitted to us. It exists to help the App behave correctly offline and to support you if you contact us with a problem.
3.6 What the App does not collect
- No advertising identifiers (no IDFA / no Advertising ID).
- No analytics, product-usage telemetry, or crash-reporting services.
- No third-party tracking or social-media SDKs.
- No access to your device's photo library contents, contacts, microphone, calendar, or health data. The inspection video comes from external camera hardware, not your device's camera.
- No background location.
4. Network connections the App makes
| Destination | Purpose | Notes |
|---|---|---|
| https://www.reelquip.com.au | Sign-in, membership-status check, sign-out | REELQUIP's own servers. Encrypted (HTTPS/TLS). |
| http://192.168.8.1:8888(local) | Live video from the REELQUIP inspection camera | A direct link to the camera over its own Wi‑Fi access point. This network has no route to the internet; inspection video is received by your device and does not leave this local link. |
The App makes no other outbound connections.
5. How we use personal information
We use the information in sections 3.1–3.2 to:
- verify your identity and that you hold an active REELQUIP membership;
- provide the App's functionality, including bounded offline use;
- display your name and company on your inspection reports;
- respond to your support requests;
- protect the security and integrity of the App and our service, for example detecting misuse of the offline-access window;
- comply with our legal obligations.
Where GDPR applies, our legal bases are performance of a contract (providing the App to a member), legitimate interests (securing the service), and legal obligation.
We do not use your information for advertising, profiling, or automated decision-making that produces legal or similarly significant effects.
6. Disclosure of personal information
We disclose personal information only:
- to service providers that operate our membership platform (our Odoo-based backend and its hosting provider), strictly to authenticate you and confirm membership status;
- to Apple and Google as the App's distribution platforms, for standard app-delivery and platform services;
- where required by law, or to establish, exercise or defend legal claims;
- in connection with a business sale or restructure, subject to this policy.
We do not sell or rent personal information. We do not disclose your on-device inspection data to anyone — we never receive it.
We do not transfer personal information outside Australia other than as necessary for the hosting and platform services above; where such transfers occur we take reasonable steps to ensure a comparable level of protection.
7. Data retention
- On your device: account and session state is kept until you sign out or uninstall the App (signing out erases the stored session identifier and cached profile). Inspection data and the diagnostic log are kept until you delete the relevant items, clear the App's data, or uninstall the App. Uninstalling the App removes all App data from that device.
- On our servers: your account and membership records are kept for as long as your membership is active and afterwards only as required for legitimate business and legal purposes. Billing and tax records are retained for 7 years, as required under Australian law. When we no longer need personal information, we delete it or irreversibly de-identify it.
8. How we protect personal information
- All communication with our servers uses HTTPS/TLS encryption.
- Your session identifier and cached profile are held in the device's hardware-backed secure keystore (Apple Keychain / Android Keystore).
- The App's local database is stored in the operating system's sandboxed private storage for the App.
- We limit access to account information on our servers to staff and providers who need it.
No method of storage or transmission is completely secure, but we take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
9. Your rights and choices
Subject to applicable law, you may:
- access the personal information we hold about you;
- correct information that is inaccurate or out of date;
- delete your account and associated personal information (see section 10);
- withdraw device permissions (location, local network) at any time in your device's Settings;
- object to or restrict certain processing, or request a portable copy of your account information, where GDPR applies;
- complain to us at info@reelquip.com.au. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au), or your local supervisory authority where GDPR applies.
We will respond to requests within the timeframe required by law, normally within 30 days.
10. Deleting your account
You can delete your REELQUIP account and the personal information associated with it at any time.
- In the App: open Settings → Delete Account, which takes you to https://www.reelquip.com.au/app/account-deletion.
- Directly: visit https://www.reelquip.com.au/app/account-deletion, or email info@reelquip.com.au with the subject "Delete my account".
That page explains exactly what is deleted, what we must retain and for how long, and the timeframe. In summary: we delete your profile, login and membership record within 30 days of verifying your request; a limited set of billing and transaction records is retained in de-identified or legally-required form for 7 years.
Deleting the App from your device removes all inspection data stored on that device. Deleting your account does not, by itself, remove data you have already exported or shared yourself.
11. Children
The App is a professional tool intended for business users. It is not directed to, and we do not knowingly collect personal information from, anyone under 16.
12. Changes to this policy
We may update this policy from time to time. The current version is always available at https://www.reelquip.com.au/app/privacy with its effective date. If we make a material change, we will take reasonable steps to notify you in the App or by email before it takes effect.
13. Contact us
REELQUIP PTY LTD — Privacy 8 Seychelles Pl, Parrearra, QLD 4575, Australia
Email: info@reelquip.com.au